Frequently Asked Questions & Our Answers

Frida Grey products can be purchased from selected trading partners as well as in our online shop. Looking for a dealer near you? Then send us a message:

You can easily pay by prepayment, Klarna, Credit Card, PayPal, Amazon Pay or Apple Pay at Frida Grey in the online shop.

From a value of 99,- Euro, shipping is free of charge for you within Germany & Austria.

From the time of the order, a delivery normally takes between 2-5
working days within Austria.

Europe: DHL ( 3 – 10 business days)
Outside Europe: DHL Premium ( 6 – 24 business days)

On each of our product pages there is a personalized item “Material & Care” where you will find product-specific care instructions.

Once your order has been shipped, you will receive your invoice directly by email in PDF format. Registered customers will find your invoices in your personal account under the item Orders.

If you do not like the items ordered in the Frida Grey online shop or if there is a reason for a complaint, you can easily return the goods to us. Please contact the following address with the order number: We would like to point out that the costs of the return shipment must be borne by the buyer in accordance with our revocation instructions.


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