Privacy

1. Information on the collection of personal data and contact details of the controller

We are pleased that you are visiting our website and thank you for your interest. In the following we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified. The person responsible for the data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is FRIDA GREY for dogs e.U., Hauptstrasse 26, 2531 Gaaden, Austria, Tel.: +43 664 390 4342 Email: office@fridagrey.com. The controller of personal data is the natural or legal person who decides, alone or jointly with others, on the purposes and means of processing personal data. For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or requests to the controller), this website uses an SSL or/or TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock icon in your browser line.

2. Data collection when visiting our website

When using our website in an informative way, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display to you on the website: •Our website visited •Date and time at the time of access •Quantity of data sent in bytes •Source/reference from which you came to the site •Used browser •Used operating system • Used IP address (possibly: in anonymised form) Processing is carried out in accordance with Art. 6 sec. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. No disclosure or other use of the data will take place. However, we reserve the right to check the server log files retrospectively if concrete indications indicate illegal use.

3. Cookies

In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies). If cookies are set, they collect and process, to an individual extent, certain user information such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a predetermined period of time, which may vary depending on the cookie. In some cases, cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). Insofar as personal data is also processed by individual cookies implemented by us, the processing takes place in accordance with Art. 1 lit. b GDPR either for the execution of the contract or in accordance with Article 6(3) of the 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit. We may work with advertising partners to help us make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive (third-party cookies) when you visit our website. When we work with named advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected within the following paragraphs. Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browsers at the following links: • Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies • Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen • Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647 • Safari: https://support.apple.com/kb/ph21411?locale=de_DE • Opera: http://help.opera.com/Windows/10.20/de/cookies.html Please note that if cookies are not accepted, the functionality of our website may be limited.

4. Contacting

Personal data is collected as part of contacting us (e.g. via contact form or e-mail). The data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for contacting and the associated technical administration. The legal basis for the processing of the data is our legitimate interest in answering your request in accordance with Art. 1 lit. f GDPR. If your contactising is aimed at concluding a contract, the additional legal basis for the processing is Article 6(6). 1 lit. b GDPR. Your data will be deleted after final processing of your request, this is the case if it can be inferred from the circumstances that the facts concerned have been finally clarified and that there are no statutory retention obligations.

5. Data processing when opening a customer account and for contract processing

Pursuant to Article 6(6) 1 lit. b GDPR, personal data will continue to be collected and processed if you provide it to us for the performance of a contract or when opening a customer account. The data collected can be seen from the respective input forms. A deletion of your customer account is possible at any time and can be done by sending a message to the above-known address of the person responsible. We store and use the data you provide for the execution of the contract. After complete execution of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after expiry of these periods, unless you expressly consent to further use of your have consented to data or have reserved any further use of data permitted by law on our part, about which we inform you accordingly below.

6. Use of your data for direct marketing

Registration for our e-mail newsletter If you subscribe to our e-mail newsletter, we send you regular information about our offers. The only required information for sending the newsletter is your e-mail address. The provision of further possible data is voluntary and will be used to address you personally. When you register for the newsletter, we store your IP address registered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to understand a possible misuse of your e-mail address at a later time. The data collected by us when registering for the newsletter are used exclusively for the purposes of advertising by means of the newsletter. You can unsubscribe from the newsletter at any time by sending a message to the person responsible at the time. After unsubscribing, your e-mail address will be deleted immediately in our newsletter mailing list, unless you have expressly consented to further use of your data or we reserve the right to use any further data, which is permitted by law and about which we inform you in this declaration.

Sending the e-mail newsletter to existing customers If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to send you regular offers on similar goods or services, such as those already purchased, from our range by e-mail. For this purpose, we have to comply with Section 7 para. 3 UWG does not obtain separate consent from you. In this respect, the data processing is carried out solely on the basis of our legitimate interest in personalised direct marketing in accordance with Art. 1 lit. f GDPR. If you initially objected to the use of your e-mail address for this purpose, we will not send your e-mail. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by a communication to the responsible person mentioned at the beginning. For this purpose, you only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately.

Advertising by post Based on our legitimate interest in personalised direct marketing, we reserve the right to change your first and last name, your postal address and – if we have received this additional information from you in the context of the contractual relationship – your title, academic degree, year of birth and your professional, industry or business name in accordance with Art. 6 sec. 1 lit. f GDPR and use it for sending interesting offers and information about our products by letter mail. You can object to the storage and use of your data for this purpose at any time by sending a corresponding message to the controller.

7. Data processing for order processing

In order to process your order, we cooperate with the following service providers, who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information. The personal data collected by us will be passed on to the transport company commissioned with the delivery in the course of the contract processing, insofar as this is necessary for the delivery of the goods. We will pass on your payment data to the commissioned credit institution as part of the payment processing process, if this is necessary for payment processing. If payment service providers are used, we provide explicit information below. The legal basis for the transfer of the data is Art. 1 lit. b GDPR.

Use of payment service providers (payment service providers) •Klarna If you select the payment method “Klarna invoice purchase” or (if offered) the payment method “Klarna Installment Purchase” payment method, payment is processed via Klarna AB (publ) , Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”).[https://www .klarna.com/de] In order to enable payment to be processed, your personal data (first and last name, street, house number, postcode, location, gender, e-mail address, telephone number and IP address) as well as data related to the order (e.g. invoice amount, item, delivery method) will be passed on to Klarna for the purpose of identity and credit check, provided that you hereby comply with Article 6(3). 1 lit. a GDPR have expressly consented in the context of the ordering process. You can view to which credit agencies your data can be forwarded here: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies The credit information can contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, these are based on a scientifically recognised mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values, but not exclusively. The information obtained on the statistical probability of a default is used by Klarna for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the data controller or to Klarna. However, Klarna may still be entitled to process your personal data if this is necessary for the contractual payment processing. Your personal data will be treated in accordance with the applicable data protection regulations and in accordance with the information in Klarna’s data protection regulations for data subjects with registered office in Germany https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdf or for data subjects with their registered office in Austria https://cdn.klarna.com/1.0/shared/content/policy/data/de_at/data_protection.pdf. •Paypal In case of payment via PayPal, credit card via PayPal, direct debit via PayPal or – if offered “purchase on account” or “instalment payment” via PayPal, we pass on your payment details to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L2449 Luxembourg (hereinafter “PayPal”). The transfer will take place in accordance with Art. 1 lit. b GDPR and only to the extent that this is necessary for payment processing. PayPal reserves the right to provide credit card information via PayPal, direct debit via PayPal or , if offered – “purchase on account” or “instalment payment” via PayPal. For this purpose, your payment data may be processed in accordance with Art. 1 lit. f GDPR based on PayPal’s legitimate interest in determining your solvency. The result of the credit check in relation to the statistical probability of default is used by PayPal for the purpose of deciding on the provision of the respective payment method. The credit report can contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based in a scientifically recognised mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values, but not exclusively. Further data protection information, including the information agencies used, can be found in PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full you can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

8. Using Social Media: Social Plugins

Facebook plugins with 2-click solution Our website uses so-called social plugins (“plugins”) of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). In order to increase the protection of your data when visiting our website, the plugins are initially deactivated by means of a so-called “2-click” solution integrated into the page. Disabled plugins can be recognized by the fact that they are grey. This integration ensures that when a page of our website containing such plugins is accessed, no connection is made to the facebook servers. Only when you activate the plugins and thus in accordance with Art. 6 sec. 1 lit. a GDPR to give your consent to the data transfer, your browser establishes a direct connection to the Facebook servers. The content of the respective plugin is transmitted directly to your browser and integrated into the page. The plugin then transmits data (including your IP address) to Facebook. We have no influence on the amount of data that Facebook collects with the help of the plugins. As far as we know, Facebook will in any case receive information about which of our websites you have accessed up-to-date and previously. By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Facebook or are not currently logged in. The information collected (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there. When you interact with the plugins, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also posted to Facebook and displayed to your contacts. You can revoke your consent at any time by disabling the activated plugin by clicking again. However, the revocation has no influence on the data that has already been transferred to Facebook. Facebook Inc., based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the eu’s level of data protection. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options for the protection of your privacy can be found in Facebook’s privacy policy: http://www.facebook.com/policy.php

Instagram plugin as Shariff solution Our website uses so-called social plugins (“plugins”) of the online service Instagram, which is operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA (“Instagram”). In order to increase the protection of your data when you visit our website, these buttons are not fully integrated as plugins, but only by using an HTML link in the page. This type of integration ensures that when you visit a page of our website that contains such buttons, no connection is made to Instagram’s servers. When you click the button, a new browser window opens and opens the Instagram page where you can interact with the plugins there (if necessary after entering your login data). Instagram LLC., based in the United States, is certified for the U.S.-European Privacy Shield Convention, which ensures compliance with the EU’s level of data protection. The purpose and scope of the data collection and the further processing and use of the data by Instagram as well as your rights in this regard and setting options for the protection of your privacy can be found in Instagram’s privacy policy: https://help.instagram.com/155833707900388/

Pinterest-Plugin as Shariff-Solution On the pages of the seller so-called social plugins (“plugins”) of the social network Pinterest, which is operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA, 94103, USA (“Pinterest”). In order to increase the protection of your data when you visit our website, these buttons are not fully integrated as plugins, but only by using an HTML link in the page. This type of integration ensures that when you visit a page of our website that contains such buttons, no connection is made to the Pinterest servers. When you click the button, a new browser window opens and opens the Pinterest page where you can interact with the plugins there (if necessary after entering your login data). The purpose and scope of the data collection and the further processing and use of the data by Pinterest as well as your rights in this regard and setting options for the protection of your privacy can be found in Pinterest’s privacy policy: https://about.pinterest.com/de/privacy-policy

9. Web Analytics Services

Google (Universal) Analytics – Google Analytics This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the abbreviated IP address) is usually transmitted to a Google server in the USA and stored there. This website uses Google Analytics exclusively with the extension “_anonymizeIp()”, which ensures anonymization of the IP address by means of truncation and excludes direct personal access. The extension will shorten your IP address from Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In these exceptional cases, such processing shall be carried out in accordance with Article 6(p. 1 lit. f GDPR based on our legitimate interest in statistical analysis of user behaviour for optimization and marketing purposes. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to the full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de alternative to the browser plug-in or within browsers on mobile devices, please click on the following link, to set an opt-out cookie that prevents the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, you must click this link again): Google Analytics disable Google LLC based in the USA is certified for the Us-European Privacy Protection Convention “Privacy Shield” , which ensures compliance with the level of data protection in force in the EU. For more information on how google analytics handles user data, please refer to Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

10. Retargeting/ Remarketing/ Recommendation Advertising

Facebook Custom Audience via the Pixel Method This website uses the “Facebook pixel” of Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). In the event of explicit consent, this may be used to track the behaviour of users after they have seen or clicked on a Facebook advertisement. This procedure is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help to optimize future advertising activities. The data collected is anonymous to us, so we do not provide us with any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Usage Policy (https://www.facebook.com/about/privacy/). You can enable Facebook and its partners to run ads on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing operations take place exclusively upon the granting of explicit consent in accordance with Art. a GDPR. Consent to the use of the Facebook pixel may only be given by users older than 13 years of age. If you are younger, we ask you to ask your legal guardian for permission. Facebook Inc., based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the eu’s level of data protection. In order to deactivate the use of cookies on your computer, you can set your internet browser so that in future no cookies can be stored on your computer or cookies that have already been stored are deleted. However, the shutdown of all cookies may result in some functions no longer being able to perform on our websites. You can also deactivate the use of cookies by third parties such as Facebook on the following website of the Digital Advertising Alliance: http://www.aboutads.info/choices/ Google AdWords Remarketing Our website uses the functions of Google AdWords Remarketing, hereby we advertise this website in google search results, as well as on third-party websites. The provider is Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you visit. The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. f GDPR. Additional data processing will only take place if you have agreed to Google that google links your Internet and app browsing history to your Google Account and that information from your Google Account is used to personalize ads they view on the web. In this case, if you are logged in to Google during your website visit, Google uses your data together with Google Analytics data to create and define target groups for cross-device remarketing. For this purpose, Your personal data is temporarily linked by Google Analytics data in order to form target groups. You can permanently disable the setting of cookies for ad presets by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/ Alternatively, you can inform yourself about the setting of cookies at the Digital Advertising Alliance at the Internet address www.aboutads.info and make settings for them. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited. Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU. Further information and the privacy policy regarding advertising and Google can be viewed here: http://www.google.com/policies/technologies/ads/

11. Tools and Miscellaneous

Google Customer Reviews (formerly Google Certified Merchant Program) We work with Google LLC as part of the Google Customer Reviews program, the provider is Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The program gives us the opportunity to obtain customer reviews from users of our website. After shopping on our website, you will be asked if you would like to participate in an email survey from Google. If you give your consent in accordance with Art. 1 lit. a GDPR, we will send your email address to Google. You will receive an email from Google Customer Reviews asking you to rate the purchase experience on our website. The review you submitted is then combined with our other reviews and displayed in our Google Customer Reviews logo and in our Merchant Center dashboard, as well as for Google Seller Reviews. You can revoke your consent at any time by sending a message to the data controller or to Google. Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU. Further information on Google’s privacy in connection with the Google Customer Reviews program can be found at the following link: https://support.google.com/merchants/answer/7188525?hl=de More information about Google Seller Reviews’ privacy can be found at this link: https://support.google.com/adwords/answer/2375474

Google Maps On our website we use Google Maps (API) from Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Maps is a web service for displaying interactive (land) maps to visualize geographic information. By using this service, you will be shown our location and any access will be made easier. Information about your use of our website (e.g. your IP address) to Google’s servers in the USA and stored there. This is done regardless of whether Google provides a user account through which you are logged in or whether there is no user account. If you are logged in to Google, your data will be directly associated with your account. If you do not want to be assigned to your google profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as user profiles and evaluates them. Such an evaluation is carried out in particular in accordance with Art. 6 sec. 1 lit.f GDPR on the basis of Google’s legitimate interests in the display of personalised advertising, market research and/or the design of its website according to requirements. You have the right to object to the creation of these user profiles, whereby you must address Google in order to exercise this. Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU. If you do not agree with the future transmission of your data to Google in the context of the use of Google Maps, it is also possible to completely deactivate the web service of Google Maps by turning off the JavaScript application in your browser. Google Maps and thus also the map display on this website cannot then be used. Google’s Terms of Use can be found under http://www.google.de/intl/de/policies/terms/regional.html, the additional terms of use for Google Maps can be found under https://www.google.com/intl/de_US/help/terms_maps.html Detailed information on data protection related to the use of Google Maps can be found on Google’s website (“Google Privacy Policy”): http://www.google.de/intl/de/policies/privacy/

Google Web Fonts This site uses so-called web fonts provided by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) for the uniform display of fonts. When you visit a page, your browser loads the required web fonts into their browser cache to display text and fonts correctly. For this purpose, the browser you are using must connect to Google’s servers. This will make Google aware that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Article 6 (1) lit. f GDPR. If your browser does not support Web Fonts, a default font will be used by your computer. Google LLC, based in the United States, is certified for the Us-European Privacy Shield Convention, which ensures compliance with the level of data protection applicable in the EU. For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and Google’s Privacy Policy: https://www.google.com/policies/privacy/

12. Rights of the person concerned

The applicable data protection law grants you comprehensive data subjects’ rights (information and intervention rights) with regard to the processing of your personal data, about which we inform you below: • right of access pursuant to Art. 15 GDPR: In particular, you have the right to information about your personal data processed by us, the processing purposes, the categories of the personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the retention period, the existence of a right to rectification, deletion, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data, if not collected by us from you, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved and the scope of such processing. , as well as your right to be provided with guarantees under Article 46 GDPR when your data is forwarded to third countries; • Right to rectification in accordance with Article 16 GDPR: You have the right to immediate rectification of any inaccurate data concerning you and/or completion of your incomplete data stored by us; • Right to erasure in accordance with Article 17 GDPR: You have the right to cancel your personal data if the conditions of Article 17(0) are met. 1 GDPR. However, this right does not exist, in particular, where the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims; • Right to restrict processing in accordance with Article 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you dispute, is verified, if you refuse to delete your data due to improper data processing and instead request the restriction of the processing of your data if you need your data to assert, exercise or defend legal claims , since we no longer need this information after the purpose has been achieved, or if you have objected on the grounds of your particular situation, as long as it is not yet clear whether our legitimate reasons prevail; • Right to be briefed in accordance with Article 19 GDPR: If you have asserted the right to rectification, erasure or restriction of the processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed this rectification or deletion of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. They have the right to be informed of these recipients. • Right to data portability in accordance with Article 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller, insofar as this is technically feasible; • Right to revoke consents given in accordance with Art. 3 GDPR: You have the right to revoke once consent to the processing of data at any time with effect for the future. In the event of revocation, we will immediately delete the data concerned, unless further processing can be based on a legal basis for non-consent processing. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation; • Right to complain under Article 77 GDPR: If you believe that the processing of personal data concerning you is in breach of the GDPR, you have the right to appeal to a supervisory authority, in particular in the Member State of your place of residence, your place of work or the place of the alleged infringement, without prejudice to any other administrative or judicial remedy.

13. Sweepstakes

In sweepstakes, we use your data for the purpose of notification of the prize and advertising of our offers. Detailed information can be found in our terms and conditions for the respective competition.

Right to object

Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to their commercial or independent professional activity:

A. Revocation instruction
Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (Frida Grey for dogs e.U.,Hauptstraße 26, 2531 Gaaden, Austria, Tel.: ++43 664 390 4342, E-mail: office@fridagrey.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

Exclusion or premature lapse of the right of withdrawal

The right of withdrawal does not apply to consumers who do not belong to any Member State of the European Union at the time of conclusion of the contract and whose sole domicile and delivery address are outside the European Union at the time of conclusion of the contract.

General Notes

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with appropriate packaging.
2) Please do not return the goods to us free of charge.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you wish to cancel the contract, please fill out this form and send it back.

To

Frida Grey for dogs e.U.
Main Road 26
2531 Gaaden
Austria
E-Mail: office@fridagrey.com

I hereby revoke > the name of the consumer(s) the contract I have concluded for the purchase of the following goods:__________________________________________________________________________________________________________________________________________________________________________________ <

  • ordered on / received on:
  • Name of the consumer(s):
  • Address of the consumer(s):
  • Signature of the consumer(s) (only in case of communication on paper):
  • Date:

End of the revocation instruction

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