1 scope

The transaction and delivery shall be carried out exclusively on the following terms and conditions in the version valid at the time of ordering. Customer’s terms and conditions that conflict with or deviate from the following terms and conditions do not apply. The following terms and conditions are also only valid if we perform the delivery and service unconditionally, even though we are aware of the customer’s terms and conditions that conflict with or deviate from the following terms and conditions.

2 Contractual Partners, Language, Applicable Law

The contract is concluded with FRIDA GREY for dogs e.U., Hauptstrasse 26, 2531 Gaaden, Austria. Contract language is German. Austrian law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

3 Conclusion of the contract

The presentation of goods in the Frida Grey Online Shop does not constitute a binding offer to conclude a purchase contract. Your order constitutes an offer to conclude a purchase contract with us. If you order something from, you will receive an e-mail confirming receipt of your order (order confirmation). This order confirmation does not constitute acceptance of your offer, but only informing you that we have received your order. A purchase contract is only concluded when we send you the ordered product and confirm the delivery in a second e-mail (confirmation of delivery). There is no sales contract for products from the same order that are not listed in the delivery confirmation.

4 Agreement on costs of return shipments, right of withdrawal and exception

Agreement on the obligation to assume costs: If you use your right of withdrawal, you must assume the usual costs of the return transport. Cancellation: Right of withdrawal: You can revoke your declaration of consent in writing (e.g. by letter or e-mail) within seven days without giving any reason or – if the item has already been delivered beforehand – by returning the item. The period begins after receipt of these written instructions but not before the recipient has received the article. Consequences of cancellation: In the event of a valid revocation of this Agreement, each party will return the services or products received to the other and, if applicable, drawn uses (e.g. interest) must be returned. If you are unable to return all or part of the services or products received to us, or if you are only able to return them in a deteriorated condition, you are obliged to compensate for the corresponding compensation. This does not apply to goods that are handed over if such deterioration is solely due to your inspection of the items that you could have made in a store. You are also not obligated to pay compensation if you do not own the item and keep it away from anything that could negatively affect the value of the item. Transaction: We kindly ask you to return the product preferably in its original packaging or at least in appropriate transport packaging to the following address: FRIDA GREY for dogs e.U. Hauptstrasse 26, A-2531 Gaaden, Austria. Exceptions to the right of withdrawal: The right of withdrawal of distance contracts does not apply to the delivery of goods that have been tailored or obviously produced for the personal needs of the customer or which, due to their quality, are not suitable for return.

5 Delivery

Unless otherwise agreed, the delivery takes place from the warehouse of Logsta GmbH to the address specified by the customer. On our website you will find information about the availability of the individual products from stock. Please note that all information about the availability, shipping and delivery of a product is only estimates and approximate information. This information is not a binding or guaranteed shipping or delivery date, unless a binding date is expressly stated in the shipping options of a particular product. If Frida Grey detects that products you have ordered are not available when processing your order, you will be notified by email. If Frida Grey is unable to deliver the ordered goods through no fault of her fault because a Frida Grey dealer does not fulfil its contractual obligations, Frida Grey is entitled to withdraw from the contract with the customer. In this case, the customer will be informed immediately that the ordered product is not available. The customer’s legal claims remain intact. If delivery to the customer is not possible because the customer is not reachable at the said address, the customer bears the costs of the unsuccessful delivery.

6 Maturity and payment, late payment

The customer can pay the purchase price by credit card. Payment must be made in the currency shown on the invoice. If you wish to pay by credit card, please provide the required details on the order form. Frida Grey does not initiate the delivery or deliver the ordered products until your credit card company has approved payment for the ordered products. The invoice and the ordered products will be sent to the address specified in the order confirmation.

You can pay by prepayment, credit card, PayPal, Klarna, Amazon Pay, and Apple Pay. The time of payment/debit varies depending on the means of payment:

  • Payment by credit card: Your credit card will be debited upon completion of the order.
  • Payment with PayPal: Your PayPal account will be debited upon completion of the order.
  • Payment with Klarna: Klarna is the direct transfer procedure of Klarna Bank AB. With Klarna, you can conveniently set a transfer over the respective amount into your online banking account. You do not need to register or require a credit card. You pay easily, securely and quickly directly with your online bank account.
  • Payment by prepayment: If you have chosen the payment method “Bank transfer”, you will be shown our bank details after completing the order. Please transfer the total amount as soon as possible, stating the order number.
  • Payment with Apple Pay: With Apple Pay you can shop in our webshop especially quickly and easily, because you pay via iPhone and Co.:O Thanks to Apple Pay, you don’t have to fill out forms or create a customer account when shopping with your iPhone or iPad. After you have stored your credit information once via your wallet app, simply select Apple Pay as your payment method during the checkout process. Afterwards, you confirm the payment effortlessly and securely via Face ID or Touch ID. On your MacBook Pro, you’re confirming your purchase using Touch ID on the Touch Bar. Use a MacBook or Mac without a Touch Bar, adopt the ID process for iPhone or Apple Watch. Please note that all devices use the same iCloud accounts and you must first activate payment on your MacBook or Mac in your Wallet app.

Unless otherwise agreed, payment of the purchase price is due immediately upon conclusion of the contract. In the event of late payment, Frida Grey is entitled to demand interest on arrears of 4 percentage points above the base interest rate p.a. announced by the European Central Bank. If Frida Grey has been proven to have suffered a higher damage caused by delay, Frida Grey is entitled to claim it.

7 Price

All prices are inclusive of applicable VAT of the European Union. Shipping costs are shown separately. Customers outside the EU bear all taxes, including import fees.

8 Retention of title

The delivered goods remain the property of Frida Grey until full payment has been made.

9 Liability for defects

In the event of a defective product, the legal provisions apply. The assignment of the customer’s claims is excluded. If the resupply takes place during the replacement delivery, the customer is obliged to return the originally delivered goods within seven days. The new delivery of the defective goods must be carried out in accordance with the statutory provisions. Frida Grey reserves the right to claim damages in accordance with the statutory provisions. The statutory limitation period is two years from the date of delivery. In addition, Frida Grey is liable for negligent breach of essential aspects whose breach jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which enables the proper performance of the contract and the compliance on which you rely. In this case, Frida Grey is only liable for damages that are foreseeable and typical of this type of contract. Frida Grey shall not be liable for negligent breach of obligations not mentioned in the preceding paragraphs. The above limitations of liability do not apply to damage to life, body or health, defects resulting from the acceptance of a guarantee of product quality, and to intentionally concealed defects. Liability under the Product Liability Act remains unaffected. To the extent that Frida Grey’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and auxiliary personnel. Frida Grey accepts no responsibility for injury or death of animals caused by the Products before and after ownership of the Goods has passed.

10 Force majeure

If we are prevented from fulfilling our obligations due to force majeure or other circumstances beyond our control, we assume no liability for this. If cases of force majeure or other circumstances beyond our control cause delay, we will comply with our obligations as soon as this is reasonable and possible in the circumstances.

11 Scope

These Terms and Conditions apply to all sweepstakes held by “Frida Grey e.U.” Each Participant acknowledges these Terms and Conditions by participating. Sweepstakes are not affiliated with Facebook or Instagram. They are not sponsored, supported or organized in any way by Facebook or Instagram and do not create any legal claims against Facebook or Instagram. All information in the context of a competition is provided exclusively by the organizer.

11.1. Participation

Any natural person in his own name with a minimum age of 14 years is eligible to participate. Participation is only possible within the period specified in the competition description. Each entrant may only participate in an identical competition once.

11.2. Execution of the competition

The specific action to take in order to participate in the competition can be found directly from the competition participation page. The competition will be held within the said period. All participants in the competition who meet the requirements set out in clauses 2 and 3 up to the time of the draw will be taken into account. Immediately after the end of the participation period, the winner will be randomly drawn among the participants. A change or cash payment of the prize is excluded. The prize is non-transferable.

11.3. Profit processing

The winner will be notified by the Promoter by email or electronic means (via Facebook or Instagram). With regard to the prize, each participant notified in this way is obliged to notify the Promoter within one month of the notification being sent whether he/she accepts the prize. If the Promoter does not receive such a message within this period, the opportunity to accept the prize will be forfeited and the Promoter reserves the right to identify and notify another participant. If the specified contact options of the participant are incorrect (e.g. e-mail address), the organizer is not obliged to determine the correct data. The disadvantages resulting from the provision of incorrect contact data (e.g. incorrect e-mail address) shall be borne by the participant.

11.4. Liability for defects

The Promoter shall only be liable for damages incurred by the Winner as a result of material and/or legal defects in the event of malice, intent or gross negligence. In addition, liability due to material and/or legal defects is excluded.

11.5. Premature termination, adjustment or modification of the sweepstakes

The Promoter is entitled to terminate, adapt or amend the Competition at any time without prior notice and without giving reasons, if the proper conduct of the Competition cannot be guaranteed for technical or legal reasons without appropriate measures.

11.6. Privacy

The organiser grants the highest possible standard of data protection law in the context of the competition and observes all relevant legal provisions. The promoter will not pass on any personal data to third parties or sell address data. The organizer stores the personal data of the respective participants/ in exclusively for the purpose of the competition. The participant hereby expressly declares his/her consent to the storage and use of the personal data provided for the above-mentioned purpose.

11.7. Claims

Liability claims for damages against the promoter, which are in connection with the competition, are excluded – within the legally permissible – regardless of the legal basis, unless the organizer had intentionally or grossly negligently violated legal obligations. Furthermore, the organizer is not liable for damages resulting from the impairment of the availability of the competition posting, in the event of non-influencing technical faults and events of force majeure, as well as attacks by third parties against the sweepstakes posting. However, the Promoter will do all it can to ensure the reliability and functionality of the sweepstakes postings. Furthermore, the organizer does not guarantee that the competition posting on the respective participant computer is properly functional.

11.8. Severability clause

Should individual provisions of these Terms and Conditions be ineffective or if there is a loophole in the regulations, this shall not affect the validity of the remaining provisions. The invalid or missing provisions are replaced by a provision that comes closest to the purpose of the contract and the statutory provisions.

11.9. Competitions

The winner will be selected by the route announced in the post (random or jury decision). Legal redress is excluded.

11.10. Contact

If you have any questions regarding the conduct of this sweepstakes and the processing and use of personal data, please contact:


Sign in